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Technical Support Engineer

  1. Assists sales to do pr-sell. 
  2. Play the role of the bridge between customer and HQ’s technical team.   
  3. Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  1. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  2. Provide prompt and accurate feedback to customers.
  3. Ensure proper recording and closure of all issues.
  4. Prepare accurate and timely reports.
  1. BS degree in Information Technology, Computer Science or equivalent.
  2. 3+ Years working experience in technical support.
  3. Familiar with Mobile, Telecom, Networking and Automobile industry.   
  4. English ability for communication is the must.
  5. Effective listening skills.  
  6. Good client-facing skills.
  7. Strong problem-solving ability.
Taiwan – 1 person (Job code: TWTS20151101)