- Assists sales to do pr-sell.
- Play the role of the bridge between customer and HQ’s technical team.
- Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Prepare accurate and timely reports.
- BS degree in Information Technology, Computer Science or equivalent.
- 3+ Years working experience in technical support.
- Familiar with Mobile, Telecom, Networking and Automobile industry.
- English ability for communication is the must.
- Effective listening skills.
- Good client-facing skills.
- Strong problem-solving ability.
Taiwan – 1 person (Job code: TWTS20151101)